Google Upgrades Enterprise Search

August 19, 2009 ·Filed Under Technology News

Google’s Enterprise Search offerings have steadily grown in both strength and innovation by the past few years. As we reported in June, Google now counts 25,000 enterprise search customers, up from last year’s 20,000 customers. by half of customers use Google’s search appliance and the rest use its hosted site search and other enterprise products. Most recently, Google improved the scalability of its enterprise search appliance (also known as the GSA), allowing businesses to search billions of documents. Today, Google added two new tools for Google Enterprise Search: Side-by-Side search comparison and new connectors for the GSA, both available in Google’s Enterprise Labs, which is similar to Gmail Labs.

Side-by-Side search lets employees experiment and rate results from two different search queries (Policy A vs. Policy B) on the same info, to see which gives better results. Employees can vote on their preferred results, by clicking on either

the Policy A or Policy B button and the administrator can thereupon use that info to choose and set up the right search solution for the business. It seems that that feature would be useful to administrators who are constantly trying to produce internal search capabilities more effective.

Google is additionally offering a new tool that lets businesses connect to different types of info, both online and offline, for search functionality. The GSA connector has been updated to search across substance management systems of enterprises (such as SharePoint, FileNet, etc). Google plus now provides a connector specifically for Salesforce goods, so the GSA can include internal Salesforce input in search results.

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