Gmail Now Really Down - Can I Get My mail Back Please (Update: Its Back)
September 1, 2009 ·Filed Under Technology News
We wrote that morning about Gmail suffering some turbulence, but it appears now that it has completely crashed and disappeared. Both Apps For Domain and the usual consumer Gmail service are down completely. Google seem to be going backwards on fixing the problem, that dawn they sent out an wide-awake saying:
September 1, 2009 8:18:00 AM PDT
Google Mail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note that duration frame is an estimate and may change.
I use Apps For Domain for everything - my contacts, my mail, my todo list, my chat, my documents and more recently, my phone. As soon as it went down, I noticed in less than a second. I am now completely stuck, after a few months of being impressed by how I was able to run my entire life on Google.
It is not just the frontend that is down, but additionally the backend IMAP and POP servers (Update: they are up, but slow). that is a huge fail for Google, considering how admired they are for all the technology they have built internally to scale out their applications.
Update: The Google App Status dashboard says that there is currently a ’service disruption’ with newsletter.
Update: The outage immediately became a trending topic on Twitter, with thousands of tweets from users noticing and complaining about the outage. The outage that we reported that wee hours was not as widespread, but could point to a potential originating cause.
Update: Still down. I wonder whether the paid Apps for Domain users, who have an SLA, are plus down?
Update: New status knowledge:
September 1, 2009 12:53:00 PM PDT
We’re aware of a problem with Google Mail affecting a majority of users. The affected users are unable to access Google Mail. We will supply an update by September 1, 2009 1:53:00 PM PDT detailing when we expect to resolve the problem. Please note that that resolution date is an estimate and may change.
Update: Apparently IMAP/POP are up for some. Setting up IMAP …
Update: New message from the Google Twitter history:
We’re aware that public are having trouble accessing Gmail. We’re working on fixing it. Apologies for the inconvenience
Update: For those of you who use the web interface who want to plus grab their e mail with IMAP or POP, instructions courtesy or Rajeev. Only works whether you had IMAP/POP enabled before that downtime.
SMTP: smtp.google.com
(TLS, port 557, enable authentication)IMAP: imap.gmail.com
(Enable SSL, port 993)login: user@domain.com
Update: Downloading my mail now with IMAP. Slow, but sorta working.
Update (2:06PM PST): New update notice. Still down, and now no ETA on being back up:
September 1, 2009 1:02:00 PM PDT
We are continuing to investigate that issue. We will supply an update by September 1, 2009 2:16:00 PM PDT detailing when we expect to resolve the problem.
Update: Google has posted to their blog:
We know many of you are having trouble accessing Gmail right now — we are too, and we definitely feel your pain. We don’t usually post about minor issues here (the Apps status dashboard and the Gmail Help Center are usually where that kind of knowledge goes). considering that is impacting so many of you, we wanted to let you know we’re currently looking into the issue and hope to have more info to share here shortly. whether you have IMAP or POP set up already, you should be able to access your mail that way in the meantime. We’re terribly sorry for the inconvenience and will get Gmail back up and running as soon as possible.
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